Privacy Policy

Last Updated: April 5, 2025

1. Introduction

Welcome to Pride Roofing Canberra ("we," "our," "us," or "the Website") located at https://prideroofingcanberra.com.au. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We are committed to protecting your privacy and being transparent about the data we collect and how it is used. Please read this privacy policy carefully. By using our Website and services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

When you complete a contact form on our Website to request information or quotes for roof repair services, we may collect the following personal information:

• Full name
• Email address
• Phone number
• Physical address or location
• Details about your roofing project requirements
• Property type and roof specifications
• Preferred timeframe for service
• Any additional information you choose to provide

2.2 Automatically Collected Information

When you visit our Website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Time and date of your visit
• Pages you view
• Time spent on those pages
• Clickstream data
• Referral sources
• Geographic location (city/region level)

We collect this information using cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and improve our services.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Connect you with appropriate roof repair specialists in the Canberra area
• Generate leads for our listed service providers
• Respond to your inquiries and provide customer support
• Improve and optimize our Website and services
• Send you relevant communications about your roofing needs
• Send you promotional communications (with your consent)
• Analyze usage patterns and trends
• Prevent fraudulent activities and enhance security
• Fulfill our legal obligations

4. Third-Party Disclosure

4.1 Service Providers

IMPORTANT NOTICE: By submitting your information through our contact forms, you explicitly consent to the sharing of your contact details and project requirements with third-party service providers.

When you submit a request for a quote or information through our Website:

• Your contact information and project details will be shared with relevant roof repair specialists in our directory
• These service providers may contact you directly via phone, email, or text regarding your inquiry
• Your information may be shared with multiple service providers to ensure you receive competitive quotes
• We carefully select our service providers based on quality and reliability standards

4.2 Third-Party Responsibility

Pride Roofing Canberra acts as an intermediary platform connecting consumers with qualified roof repair specialists. Please note that:

• We are not responsible for how third-party service providers handle, store, or process your data once it has been shared with them
• Each service provider has their own privacy practices and policies
• We encourage you to inquire about the privacy policies of any service provider you choose to engage with
• We make reasonable efforts to work with reputable service providers who maintain appropriate data protection standards

4.3 Other Third Parties

We may also share your information with:

• Analytics providers who help us understand how visitors interact with our Website
• Marketing partners (with your explicit consent)
• Legal authorities when required by law or to protect our rights
• Professional advisors such as lawyers, accountants, and insurers when necessary
• Business partners in the event of a corporate transaction (e.g., merger or acquisition)

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit
• Secure hosting environments
• Regular security assessments
• Access controls and authentication procedures
• Staff training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights and Choices

Under Australian privacy law, you have certain rights regarding your personal information, including:

• Access: You can request access to your personal information we hold
• Correction: You can request correction of inaccurate or incomplete information
• Deletion: You can request deletion of your personal information in certain circumstances
• Objection: You can object to our processing of your personal information
• Marketing Communications: You can opt-out of marketing communications at any time
• Data Portability: You can request a copy of your data in a structured, commonly used format

To exercise these rights, please contact us using the details provided in Section 10.

7. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our Website. We use:

• Essential cookies: Required for basic website functionality
• Analytics cookies: Help us understand how visitors interact with our website
• Preference cookies: Remember your settings and preferences
• Marketing cookies: Track your browsing habits to deliver targeted advertising

You can set your browser to refuse cookies, but this may limit your ability to use some features of our Website. For more information about cookies and how to manage them, visit www.allaboutcookies.org.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you
• Whether there is a legal obligation to which we are subject
• Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)

9. Children's Privacy

Our Website is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can take appropriate steps to remove such information from our systems.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we collect and process your information.

Material changes to this Privacy Policy will be notified to you either through the email address you have provided to us or by prominently posting a notice on our Website.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: info@prideroofingcanberra.com.au
Address: Canberra, ACT, Australia

12. Consent

By using our Website and submitting your information through our contact forms, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein, including the sharing of your contact information with third-party roof repair specialists.